
FAQs
Our goal is to provide you with the best experience possible. If you require assistance,
check out our FAQ with a list of common questions and answers.
- 01
It's possible that using conditioner after shampooing caused your braids to loosen and fall out. To prevent this, refrain from using conditioner when washing braided hair. An alternative is "dry cleaning" using antiseptic sprays such as from Black Earth or Organic Root Stimulator. Remember to also apply light oil to your scalp and hair after washing or dry cleaning for healthy braids.
- 02
It is recommended to wait at least two weeks after relaxing your hair before braiding it. This allows time for the hair to recover from the chemical process and reduces the risk of breakage. Additionally, it's best to avoid excessive manipulation of the hair, and make sure that the braids are not too tight, in order to avoid hair damage.
- 03
To grow out relaxed hair and go natural, here are a few tips:
Avoid heat styling: Limit the use of heat styling tools such as flat irons, blow dryers, and hot combs.
Trim split ends: Regularly trimming split ends can help prevent breakage and maintain healthy hair growth.
Moisturise regularly: Keep your hair hydrated by using deep conditioners and natural oils.
Protective styles: Opt for protective hairstyles, such as braids, twists, or buns, to help reduce breakage and allow your hair to grow.
Be gentle: When brushing or combing your hair, be gentle and avoid excessive tugging or pulling.
Limit chemical treatments: Avoid chemical treatments such as relaxing, perming, and colouring, which can weaken the hair and cause breakage.
Eat a healthy diet: Consume a diet rich in vitamins and minerals to support hair growth.
Patience: Going natural is a gradual process and it's important to be patient and allow your hair to grow at its own pace.
- 04
The length of time to keep braids in can vary, depending on several factors such as the size and style of the braids, the type of hair used, and your own hair growth rate. It is generally recommended to keep braids in for a maximum of 8-12 weeks. Keeping braids in for longer periods of time can increase the risk of hair damage, breakage, and scalp irritation. To maintain healthy hair, it's important to regularly wash and moisturise your hair and scalp while wearing braids, and to have them removed and redone as necessary.
- 05
Here are a few tips for cutting/trimming natural hair:
Use sharp scissors or hair shears: Dull scissors can cause breakage and split ends.
Avoid trimming when hair is dry: Trimming hair when it is wet can give a more accurate cut as hair shrinks when it dries.
Divide hair into sections: Divide hair into sections and trim small amounts at a time to ensure even and precise cutting.
Trim small amounts: Trim small amounts at a time to avoid over-cutting and minimise damage to the hair.
Cut in its natural state: Avoid cutting natural hair when it is stretched or styled, as this can result in an uneven trim.
Seek professional help: If you're not confident in trimming your own hair, consider seeking help from a professional stylist who is experienced in cutting natural hair.
Trim regularly: Regular trims can help prevent split ends and promote healthy hair growth.
