We Strive To Give You The Best Experience Possible If you need help,

we have a list of frequently asked questions and answers.

I currently have my hair braided and while washing it, quite a few of my braids fell out. What did I do wrong?

Chances are you used a conditioner after shampooing. Doing this softened your braids, causing them to fall out. To avoid slippage, do not use conditioners after shampooing your braids. If you feel your braids need washing you can also use what’s called a “dry cleaning” method. Black Earth Products and Organic Root Stimulator, provides an excellent antiseptic spray for the hair. Don’t forget to use light oil on the scalp and hair after shampooing or dry cleaning.

How long should I wait after relaxing my hair to braid it?

Relaxing weakens the bonds of the hair, so you will want to wait two weeks before braiding to prevent breakage.

My hair is currently relaxed and I want to grow it out and go natural. What’s the best way to do this?

The best way to transition from relaxed/perm hair to natural is to keep your hair braided. Keeping hair braided will minimize on breakage. Ends should be trimmed every six weeks and deep conditioned every time you take your braids out.

How long should I keep my braids in?

Braids should be kept in two to three months. Braids kept in too long tend to get matted and can cause more breakage when you take them out.

What’s the best way to cut/trim natural hair?

Have your hairdresser blow your natural hair out so you can see the full length and then your trim will be more accurate.